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Terms and Conditions

By accessing this site, you agree to the terms and conditions as outlined below. Five Element TCM Supply, LLC reserves the right to change these terms and conditions at its sole discretion, without any prior notice.

FDA Compliance Purchase and Sample Requester Agreement:
The use of acupuncture needles is restricted to qualified practitioners as determined by each state. With this restriction, Five Element TCM Supply, LLC will not offer any medical advice or make any medical claims on the offered acupuncture needles. In compliance with the FDA, and State regulations that restrict the use of Acupuncture needles to qualified practitioners, Five Element TCM Supply, LLC will sell acupuncture needles and devices to healthcare professionals that are legally authorized to purchase these products in their state. Students in qualifying programs may be allowed to place orders depending on the laws of their state. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold Five Element TCM Supply, LLC harmless from any consumer claims against the ultimate use of these acupuncture devices.

Copyright
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the property of Five Element TCM Supply, LLC or other third parties. Copyright 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written consent of Five Element TCM Supply, LLC or such third party that may own the service marks. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Five Element TCM Supply, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Five Element TCM Supply, LLC reserves the right to supply less than the quantity you ordered of any item.

Sales Tax
Five Element TCM Supply, LLC shall withhold the applicable sales tax for orders to be delivered to addresses within Illinois. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Fraud
It is a violation of federal law to place orders under a false name or with an invalid credit card. If necessary, orders will be investigated upon and any illegitimate orders will be cancelled. Fraudulent ordering will be prosecuted to the full extent of the law. Both the FBI and the US Secret Service are responsible for investigating and prosecuting Internet fraud cases.

Returns
Five Element TCM Supply, LLC will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Disclaimer and Limitation of Liability as to Products Sold
Except as explicitly stated herein, Five Element TCM Supply, LLC makes no representations or warranties, either express or implied, of any kind with respect to the products sold on this site. Five Element TCM Supply, LLC disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Five Element TCM Supply, LLC arising from any product sold on this site shall be the price of the product ordered. In no event shall Five Element TCM Supply, LLC; its directors, officers, employees, and representatives be held liable for special, indirect, consequential, or punitive damages related to products sold.

Advertising Disclaimer
Five Element TCM Supply, LLC is not responsible for product prices or descriptions advertised in error. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Five Element TCM Supply, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has been charged, Five Element TCM Supply, LLC will issue a credit in the amount of the incorrect price. Advertised products and availability are subject to change without notice.

Disclaimer and Limitation of Liability as to Usage of this Web Site
Except as expressly provided otherwise in an agreement between you and Five Element TCM Supply, LLC, all information on this web site is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Five Element TCM Supply, LLC assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to this web site.

References to corporations, their services and products, are provided "as is" without warranty of any kind, either express or implied. In no event shall Five Element TCM Supply, LLC be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information.

This web site could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this web site. Five Element TCM Supply, LLC may make improvements and/or changes in the product(s) described in this web site at any time.

Privacy on Other Web Sites
This site may contain links to other sites on the Internet that are owned and operated by third parties. Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Five Element TCM Supply, LLC is not responsible for the actions of third parties.

System Availability Disclaimer
Five Element TCM Supply, LLC makes every effort to maintain 100% system uptime, except during scheduled maintenance periods. Should our system experience technical difficulties, Five Element TCM Supply, LLC is not responsible for orders that are not processed or accepted.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Five Element TCM Supply, LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.