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FAQs

Why Should I Create an Account?
How Do I Create an Account?
Why Do You Need to Verify My License?
I Just Created an Account. Why Can't I Place an Order?
How Do I Add Items to My Shopping Cart?
How Do I Check Out?
Is Your Site Secure?
Can I ship to a different address?
Where can I ship my order?
Do you ship to Canada?
What does "professional pricing" mean?
What do you mean by "green shipping"?
What Payment Method Do You Accept?
Where do I get Promotion Codes?
How Do I Submit My Order?
Can I place an order by phone?
Do you offer a warranty on products?
What is your return policy?
Where’s my stuff?
I am looking for a product that is not on your website. Can you get it for me?



Why Should I Create an Account?
A Five Element TCM Supply Account allows you to save billing and shipping addresses, track your orders and view order history. An Account also allows you to purchase items that are only available to professionals, who are legally authorized to purchase these products (see FDA Compliance Purchase and Sample Requester Agreement for more information). Plus you'll receive professional discounts on select items.
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How Do I Create an Account?
Creating an account is a two-step process. After completing the form on our create an account page, you will receive an email asking for verification of your license or student status. Please reply to this email with the requested information. Once we validate your eligibility, you will receive an email stating that your account has been approved. We apologize for any inconvenience, but we want to protect our profession. Please allow up 24 hours for your information to be verified.
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Why Do You Need to Verify My License?
Five Element TCM Supply, LLC wants to protect our profession. Since the use of certain products that we offer is restricted to qualified practitioners of acupuncture, we want to ensure these products are only available to qualified individuals (see FDA Compliance Purchase and Sample Requester Agreement for more information).
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I Just Created an Account. Why Can't I Place an Order?
Creating an account is a two-step process. Please see How Do I Create an Account? for more information.
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How Do I Add Items to My Shopping Cart?
When you are ready to make your purchase simply select size and color (if applicable) and click the “Add To Cart” button. If you would like to continue shopping, click on the “Continue Shopping” button or select any of the category tabs on the left side of the site.
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How Do I Check Out?
You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items by clicking “Update Cart”. When you are satisfied with your selection, click the “Checkout” button.
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Is Your Site Secure?
Our website uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
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Can I ship to a different address?
Yes! When checking out, provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please make sure the “Same as Billing” box, above the Shipping Information address fields, is unchecked.
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Where can I ship my order?
Your order can be shipped anywhere in the contiguous United States. Sorry, we do not currently offer shipping to Alaska or Hawaii or APO/FPO addresses.
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Do you ship to Canada?
Certain products can be shipped to Canada, but Canadian laws restrict many of our products. Please contact us to inquire about orders to Canada.
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What does "professional pricing" mean?
For certain items, we may extend special prices to professionals who create an account. Please create an account or log in to view these special prices.
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What do you mean by "green shipping"?
Most of our packing and shipping materials are made from recycled, recyclable or biodegradable products. Our packing peanuts are made from biodegradable materials and we use post-consumer recycled newsprint to pack most orders rather than plastics.

We also utilize UPS Carbon Neutral shipping options on shipments in which it is available. We will continue to increase our efforts to minimize our impact on nature.
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What Payment Method Do You Accept?
We accept Visa, MasterCard, Discover, and PayPal. You may also use a Five Element TCM Supply Gift Certificate.
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Where do I get Promotion Codes?
Sign up for our email list! Periodically we send emails with sales offers and promotion codes. Any promotional code should be entered in the “Enter Promo Code” box when checking out.
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How Do I Submit My Order?
Check the accuracy of the information entered and make any adjustments. When you are ready to submit your order, click the “PLACE ORDER” button located at the bottom of the page. Once your order is placed we will send you a confirmation email as well as an email notifying you when your order has shipped from our warehouse.
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Can I place an order by phone?
To help keep our costs down and, in turn, keep our prices low, please place your order online. If you have any questions or problems, please contact us.
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Do you offer a warranty on products?
Our warranty for all durable products is 30 days or manufacturer’s warranty. This warranty does not cover damage from mishandling, dropping, or alterations. Please contact us before returning a damaged or defective item. When returning a damaged or defective item, please be sure to securely pack the item before shipping.


What is your return policy?
We want you to be 100% satisfied with your purchase. Undamaged/unopened products in new condition may be returned within 30 days of purchase. You are responsible for return shipping and a small handling fee may apply. Please contact us for return authorization before returning any item. Please be sure to securely pack the item before shipping. Products originally received defective or damaged will be replaced at no cost.
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Where’s my stuff?
In-stock items typically ship within 24 hours of order placement (not including weekends or holidays). After an order has shipped, the tracking number will be emailed to you. If you have any questions or problems with an order, please contact us.
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I am looking for a product that is not on your website. Can you get it for me?
We are always trying to fulfill your needs. The only way to know if we're missing something is if you tell us. Please let us know what products you would like us to carry and we will look into offering that product.
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NOTE: No claims or warranties of medical efficacy are intended or implied for any products sold. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold harmless the supplier and manufacturer from any consumer claims arising from or concerning these products or their ultimate use. We sell many of our products only to professionals who are legally authorized to purchase these products in their state. Students in qualifying programs may be allowed to place orders depending on the laws of their state. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold Five Element TCM Supply, LLC harmless from any consumer claims against the ultimate use of these acupuncture devices. Please click on Term and Condtions for more information.